Core Values
1. Communication: In order to understand the implications of change in care required for each referring veterinarian (rDVM) and client better and faster than anyone else. We listen and communicate effectively. Our attentive approach to the clients and rDVMs and our own employees will allow us to develop programs and procedures that reflect what we learn from our valued team.
2. Learning: We are constantly learning because we know that this is the way to excellence in all that we do. We will educate ourselves, the public and our referring hospitals, and be a resource of knowledge for our community.
3. Team: We will care for and nurture a team service environment. We recognize our staff as our mast valued resource and we retain and attract team members through meaningful and genuine reward and recognition programs.
4. Accountability: We do our best every day and work together to solve problems and improve our services. We recognize the importance of feedback and cherish an environment where discussion, debate and conflict-resolution result in constant improvement.
5. Respect and Balance: Each employee has an integral role in care for our patients and clients. While the amount of responsibility may differ, the importance of each position and the person performing does not. We support our fellow employees’ efforts to balance the physical, social, emotional, intellectual, financial, and spiritual dimensions of their lives as each of these contributes to overall personal wellness and enjoyment to work.
Mission Statement
Our mission is to be the leader in providing high-quality critical and specialty pet health care in Wisconsin. Through our staff’s excellence, dedication, compassion, and professional demeanor we will medically treat each patient and educate our client and rDVM so they can become an active participant in their pet’s medical care.
Vision Statement
We are the national model of excellence for emergency, critical care and referral services. The people and animals that we help will remember us, not only for our excellent medicine but for our communication and case management which is second to none. All employees and associates share our values, are committed to our mission and live by the credo of continuous improvement. Our facility is the gold standard for specialty veterinary care; our staff is known for compassion and courtesy. We do not rest until we know that we have surpassed our clients’ expectations and done the very best we can for every patient we are privileged to treat.